Interactivity is one of the key components not only in the case of business. But also in case of relationships and in any part of our life, we need to have certain interactivity depending upon the situations. Similarly, in the case of online business, the website should be interactive in such a way that you are doing everything that you can do. And each customer should have multiple reasons to have a return visit to your website. An interactive website improves the personal connection between the user and the website. It will be more useful particularly when their interaction can be publically viewed, which allows them to provide the content and know the experience of the other users.
You can provide innovative and unique ideas to your website will be much useful. But still, there are many tried and proved methods that can be a goal as well. We can consider some of the interactive methods like forums, commenting, live chat for staff, live chat for users, and presence on social media, newsletters and podcasts.
Forums are an old method used to improve the interactivity of the website. We can choose to have a custom message board solution or we can use any one of the many options that are currently available in the open market. Each of these message boards has its own unique benefits and features. The one message board that we choose will depend highly upon what we are looking for specifically and how we envision our message board used by our visitors.
When we are giving our users the ability to comment on an article or content, it will make a great improvement in the overall interactivity of the website. Adding a comment to your blog post can be a more impressive experience, as it allows the users to directly contribute their opinion about the topic which they had gone through. Beyond the traditional style of commenting there are numerous kinds of plugins, extensions, and pieces of software that will help the user to improve the comment section. These might allow a threaded discussion.
LIVE CHAT WITH STAFF
A live chat with staff will be an excellent addition to the website, for product-based companies. It will give the users the opportunity to interact with a representative of your company and express their concerns and ask questions.
LIVE CHAT FOR USERS
Live chat solutions may not be appropriate for every website and they may also require some moderation. Certain subjects will require continuous discussions and for that, an engaging live chat can be a perfect solution. This will not only allow the users to discuss our subject event but also helps to build relationships and foster a community environment.
PRESENCE ON SOCIAL MEDIA
It is a true fact that a large number of your users will use some kind of social media, whether it is Facebook, Twitter, Instagram or any other social media. Being active on social media, the users will interact with you on a regular basis.
All the users may not be interested in newsletters. A newsletter will allow you to have a touch base with the users, remind them of our presence, and also give them more reasons to visit our website.
Podcasts will give a better understanding. It will help the users to call in and ask questions, gain additional information and also help to have analysis on a particular subject.